Before using Our Website, please read these Terms and Conditions carefully. By registering an Account with the Website, You confirm Your consent with the Terms and Conditions

CryptoGames is operated by Blockchain Entertainment S.R.L., a company registered, licensed, and regulated in Costa Rica by the Gambling Commission under account number 1-7362-459817. The registered office of CryptoGames is located in Costa Rica, San Jose, San Pedro, Canton Montes de Oca.

The Website is not intended for users under the age of 18 or under the age required to participate in gambling in the place of the residence (jurisdiction) of the particular user ("Legal Age"). If you are a parent or a legal guardian and have found that your child uses our Website, please contact us via any available means of communication and we will apply appropriate measures.

The Company may change this Policy. In case of any changes, the Company will post a revised Policy before these changes will come into force. The Company will notify registered users about the changes to this Policy by sending an e-mail notification. Continued use of the Website by you shall be interpreted as you have read and understood the revised Policy.

This Website may contain links to Websites owned by third parties. For example, links/hyperlinks to third-party websites (hereinafter "third-party websites"). You follow those links/hyperlinks at your own risk. The Company bears no liability for the content of any of those Websites and bears no responsibility for anything that can happen as a result of your visit to those third-party's websites. The Company recommends you to visit "Privacy Policy" or "Data Policy" or another privacy document on any of these Websites before submitting any data concerning you to the latter.

This Policy was made in the English language. Please note that other language versions of this Policy are made for convenience. In case of inconsistency between the language versions of this Policy, the English version shall prevail. Last revision: 22 February, 2024

If there are problems with the software or hardware, which we use for providing the Services, we will take all reasonable measures to remedy the problem as soon as reasonably practicable. If the technical issue causes the interruption of the game process (in the case, when you lost your progress and the game cannot be restarted from exactly the same position), we will treat each case individually and in a fair manner (including possibility of reinstating the balance on users account, recovering of the last bet or game, etc.). But if we have a reason to believe that you deliberately use a technical error, loophole or error in our or any third party's software, used by you in connection with the Services, for getting the advantage or disadvantage, does not take any responsibility and reserves the right not to compensate or refund players

Unless you have elected not to receive promotional materials, we may use your Personal Information, including your email address, to send you marketing communications regarding products, services and promotions. This may include information about products and services from our business partners, such as casino game providers. Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in your Player Account settings or by contacting our customer support at Support@Crypto-Games.io Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of your name and/or nickname for advertising and promotional purposes without additional compensation, except where prohibited by law.

We hereby acknowledge that in collecting and processing your Personal Information for the purposes of managing your Player Account, we are bound by strict legal provisions on the protection of personal data. Consequently, we endeavor to protect your personal information and respect your privacy in accordance with best business practices and applicable regulations. We are committed to providing secure services to players, and we will take all reasonable precautions to ensure that all the data that you have submitted to us remains safe. Player Accounts can only be accessed with the player’s unique ID and password. You may also set up two-factor authentication (2FA) as additional protection from unauthorized use of your account. You are responsible for keeping your login information confidential and making sure it cannot be accessed by another person.

Definition of Multiple Accounts:

A player is considered to have multiple accounts if they have registered more than one account using the same personal details, such as name, IP address, or payment information.

Consequences of Having Multiple Accounts:

If a player is found to have multiple active accounts, any winnings accrued from these accounts will be rendered non-cashable, meaning they cannot be withdrawn or used.

Handling of Deposits:

In cases where multiple accounts are detected, refund will not be provided to the player. Winnings from these accounts will be voided as well.

Refund Process:

Any kind of Refunds will be processed within 5 business days from the date of account review and will be sent to the original payment method used.

Restrictions on Playing:

Players identified with duplicate accounts will be prohibited from continuing to play on our platform. All such accounts will be suspended immediately.

IP Address Monitoring:

The casino reserves the right to suspend accounts that are found to be accessing the platform from the same IP address. No additional evidence is required for such action.

VPN Usage:

Cases where players have used a VPN resulting in the same IP address being detected can be discussed further. Players must provide valid reasons and proof for using a VPN to appeal their account suspension.

Monitoring and Compliance:

The casino regularly monitors accounts for compliance with this policy. Any attempts to bypass this rule, such as creating new accounts after closure, will result in a permanent ban.

Appeal Process:

Players who believe they have been incorrectly flagged for multiple accounts or IP address issues can contact customer support for a review. However, the final decision rests with the casino management.

Changes to Terms:

The casino reserves the right to modify these terms and conditions at any time. Players will be notified of significant changes through email and account notifications.

Liability:

The casino is not liable for any losses incurred from the suspension or termination of accounts due to multiple account or IP address violations.

Legal Age and Compliance:

Players must comply with the legal age and jurisdictional regulations. Any violations of this nature will also be subject to account closure and refund of deposited amounts only.

Example Situations and Responses

Why was my account suspended?

Your account was suspended because our system detected that you have multiple active accounts or are accessing the platform from the same IP address, which is a violation of our terms and conditions.

What happens to my winnings if I have multiple accounts or the same IP address?

Winnings from multiple accounts or accounts flagged for the same IP address are considered non-cashable and will be voided. Only the amounts you deposited will be refunded.

How will I receive my refund?

Refunds for deposited amounts will be credited back to your original payment method within 5 business days.

Can I reopen my account after it was closed for IP address issues?

No, once an account is closed due to IP address violations, it cannot be reopened. If you used a VPN, you may appeal the decision by providing valid reasons and proof for VPN usage.

- correct any errors, which are related to placed bet, or error connected with Operator;

- not to refund any balance lost due to incorrect cryptocurrency address entries made during withdrawals.

- at its own discretion, not to compensate for funds, which were lost as a result of such errors.

- Refrain from issuing transaction hashes and providing support in scenarios where withdrawals are conducted on incorrect cryptocurrency networks, such as Ethereum or TRON, or sent to incorrect addresses.

- You are also responsible for controlling the availability and results of such mistakes and errors. If you have received funds on your account by mistake, it is your responsibility to inform us about it and return the money to the company. In this case, if there are reasons to think that we have transferred money to you by mistake, we reserve the right to request from you the information about the receiving of this money. We commit to make all reasonable steps for detection of the error and inform you about it as soon as possible.

- We (including our employees and agents), our partners or suppliers are not responsible for any losses (including loss of winnings)that happened as a result of any of our or your error.

- If you become aware of any error connected with Services, provided by us, You shall inform us about it as soon as possible.

- reserves the right to cancel any bet / withhold any winnings, if they were made or were obtained by using the funds, which were transferred to you by mistake. If there is money transferred by mistake on your account, you shall repay it to us immediately or after our request.

You understand and take all risks, which can be caused by using our Services and gambling whatsoever. We are not responsible for any attempts by you to use the services by methods, means or ways, which were not intended by us

Provides the services, based on professional approach and caring for users, but we can not give other guarantees about products and services, which can be connected with our Services. Particularly, we can not guarantee that the Website will be available continuously or that there will not be any bugs, viruses or other errors.

We (our group companies, affiliates, officers, directors, agents and employees) are not responsible to the users for following items, whether the liability is provided for by contract (or other document) or not:

- loss of data;

- loss of benefit;

- loss of revenue;

- loss of Business Opportunity;

- loss of or damage to goodwill or reputation;

- business interruption;

- any loss or damage (indirect, special or consequential), even where such loss or damage has been notified to us as being possible, arising out of the Terms of Use or any use whatsoever by You of the Services.

If the user refuses the verification, the casino reserves the right to return the deposit made by the user without giving out the winnings.

The following withdrawal limits apply

Weekly Limit:

Between $5,000 and $25,000 (or its equivalent in cryptocurrency), depending on the account’s status and verification level.

Monthly Limit:

Between $25,000 and $50,000, depending on the player's account status, verification level, and gaming activity.

Gaming Activity:

Gaming activity refers to a player's involvement and behavior in the casino, evaluated through the following factors:

• Frequency of Play : Regular participation in games and frequent bets.
• Bet Volume : A significant number of bets placed across various games.
• Increasing Stakes : Progressive increases in wager amounts, demonstrating engagement with higher-value bets.

Players with consistent gaming activity, such as regular betting and progressively larger wagers, may qualify for higher withdrawal limits. Conversely, low gaming activity - such as infrequent betting or minimal engagement - may result in adjusted, lower withdrawal limits.

Additional Notes:

Withdrawal limits are calculated based on the total value of withdrawals requested within the specified timeframes.

Players with verified accounts and higher gaming activity may qualify for enhanced withdrawal options and higher limits.

Verification Completion:

Players who complete full KYC (Know Your Customer) verification may request increased limits.

VIP or Loyalty Program Members:

Higher withdrawal limits may be granted to players in VIP or loyalty program tiers.

Progressive Jackpot Wins or Large Wins Above $50,000:

For large jackpot wins, payouts exceeding the monthly limit will be processed in installments over an agreed-upon period.

Adjustments to Limits:

The casino reserves the right to adjust withdrawal limits at any time to align with business needs, regulatory requirements, or security considerations. Players will be notified in advance of any changes.

To protect against fraud and ensure compliance with regulations, the casino reserves the right to review any withdrawal request.

Verification documents may be required for withdrawals exceeding $500 or its cryptocurrency equivalent.

Withdrawal Requests:

Withdrawal requests are processed instantly or within 15 minutes, depending on the payment method and system availability.

Processing Delays:

Delays may occur if additional account verification is required or during system maintenance. In such cases, withdrawals may take longer than the standard processing time.

Suspicious Activity and Profit Withholding:

If profits or withdrawals are deemed suspicious by the security team, the casino reserves the right to hold the funds for up to 90 days for investigation. This includes compliance with AML (Anti-Money Laundering) regulations and internal security protocols.

Players are strictly prohibited from using Virtual Private Networks (VPNs), proxy servers, or any other tools to mask or alter their IP address, geolocation, or identity while accessing the platform.

Accessing the platform from restricted jurisdictions using VPNs is also prohibited. Violations may result in forfeiture of winnings, account suspension, or closure.

Geolocation and Device Tracking:

Advanced geolocation and device tracking technology is employed to identify discrepancies in account activity. Use of inconsistent IP addresses or devices indicating VPN use may lead to account suspension or termination.

Procedure for VPN Permission:

If VPN use is necessary, players must:

• Obtain explicit written consent from a customer support representative.
• Provide a valid reason for VPN use.
• Limit VPN usage to a maximum of six (6) hours from the time permission is granted.

Failure to comply will result in disciplinary actions, including suspension, forfeiture of winnings, or account termination.

Monitoring and Enforcement:

Unauthorized VPN use will result in investigations, and corrective actions will be taken, including suspension of accounts and voiding of winnings.